xsmb Privacy Policy – How We Handle Your Personal Data

When you register an account with xsmb, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and your preferred payment details such as your GCash or Maya account information. We also collect technical data automatically when you access our platform, including your device type, browser version, IP address, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect any personal data beyond what is reasonably necessary to operate the service and meet our legal obligations. All data collection is conducted transparently, and you will always be informed of what information is being requested and why. If you contact our support team, we may also retain records of that correspondence to help resolve your query efficiently.

The personal information you provide to xsmb is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your gaming activity data is used internally to monitor for responsible gaming concerns and to ensure that our platform remains fair and secure for all players. We may use aggregated, anonymised data to analyse platform performance and improve the features available in our game lobby, live casino, and fish game sections. xsmb does not use your personal data to serve you third-party advertisements, and we will never sell your information to external marketing companies. Where we are required by Philippine law or a regulatory authority to disclose your information, we will do so only to the extent strictly necessary. Any use of your data beyond the purposes described in this policy will require your explicit prior consent.

xsmb does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally obligated to share information with Philippine government authorities, law enforcement agencies, or regulatory bodies, we will comply fully with those requirements. We may also share data within our corporate group for internal administrative purposes, subject to the same data protection standards described in this policy. Any third-party partners we work with are carefully vetted and are not permitted to use your data for their own independent purposes. We will notify you if a change in our business structure, such as a merger or acquisition, results in a transfer of your personal data to a new entity. Your data will always be treated with the same level of care regardless of who processes it on our behalf.

xsmb uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, ensuring that your account credentials and financial information remain private at all times. We maintain strict internal access controls so that only authorised personnel can access sensitive player data, and only when it is necessary to perform their job functions. Our systems are regularly monitored and tested for vulnerabilities, and we apply security patches promptly to address any identified risks. In the unlikely event of a data breach that affects your personal information, xsmb will notify you and the relevant Philippine authorities as required by law, and will take immediate steps to contain and remediate the incident. We strongly encourage you to use a strong, unique password for your xsmb account and to enable any additional security features available on your device. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

As a player based in the Philippines, you have a number of rights in relation to the personal data that xsmb holds about you. You have the right to request access to your personal data, to receive a copy of it in a readable format, and to ask us to correct any inaccuracies. You may also request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you wish to withdraw your consent for a particular use of your data, you can do so at any time by contacting us, though this may affect your ability to use certain features of the platform. You have the right to object to the processing of your data in certain circumstances, and to request that we restrict how we use your information while a complaint or query is being resolved. To exercise any of these rights, please email us at [email protected] with your request and we will respond within a reasonable timeframe. xsmb is committed to upholding your data rights in full compliance with applicable Philippine data protection legislation.

xsmb retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a longer period as required by applicable financial regulations and anti-money laundering rules. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the closure of your account, we will begin the data deletion process in accordance with our retention schedule and will confirm when your data has been removed. We do not retain data for longer than is necessary, and we review our retention practices regularly to ensure they remain appropriate. If you have questions about how long a specific type of data is kept, please contact us at [email protected]. Our goal is to be transparent about our data practices so that you can make informed decisions about your use of the xsmb platform.

xsmb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will make reasonable efforts to notify you through the platform or via the email address associated with your account. The updated policy will take effect from the date it is published on this page, and the "Last Updated" date below will be revised accordingly. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the xsmb platform after an updated policy is published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact us to close your account. For any questions about this Privacy Policy, please visit our FAQ page or email us directly at [email protected].